If you encounter this problem, please confirm the following information:
1. Re-confirm if the payment information is exactly the same as the order details displayed
2. If the payment method you chose was a bankcard, please confirm whether it is an instant payment;
3. Please contact your bank/payment institution whether there is system maintenance or other reasons;
4. If there i s no problem with any of the above, please click “SUBMIT AN APPEAL” below, to contact the customer service.
1、Submit an appeal；
2、Submit a complain；